Being able to contact your shared web hosting provider any time you have any kind of questions or experience any troubles is very important and how fast they'll answer and take action could be essential, particularly if your site is business-oriented, as more downtime can often mean losing prospective customers. The support options are usually one way to identify actual providers from resellers. The latter generally respond only to email messages or support tickets and you'll have to wait for a day or maybe more to get a response. In case your problem involves a few replies, you'll end up losing a few days in order to get a basic problem resolved. When you use a legitimate and reputable hosting company, you'll be in a position to contact the support team at any moment and receive a prompt response whatever the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Web Hosting
The customer and technical support services for our shared web hosting packages are twenty-four-seven, therefore you can forget all about waiting for several days to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an email. In case you currently have an account, you can open a support ticket in addition to the other three options for contact. You're able to pick the most suitable way to contact us based on what your location is or what device you are using. We can assist you for more or less any webhosting-related question that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in such a case the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you're able to take advantage of our 24/7 tech support services even on public holidays. Your web sites will be available at all times and so will we. With various connection options, you're able to choose the easiest approach to contact us and find out about our services in case you do not have an account yet, or request support if you are already among our customers. You're able to call us, have a chat with a live consultant, send an e-mail or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have 1-hour reply time guarantee, even though it hardly ever takes more than 20 min to get assistance regardless of the nature of the issue. Using our customer and technical support services, we'll be there for you every time you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent problems and questions about the pre-installed software the server comes with. In case you haven't ordered a VPS server plan yet, you're able to learn more about our solutions by giving us a phone call or via the live chat service. For more technical issues, you'll be able to send an email or open a ticket from your billing Control Panel and you'll get support within less than 1 hour no matter the time of the day, even on weekends and holidays. The typical answer time in most cases doesn't extend past 30 mins. In case you need assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our admins will help you with any set up or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get timely support in general, let alone if you manage an entire server, that's why each dedicated server that we supply features 24/7 support with 1-hour response time warranty regardless of the problem. This service is cost-free for all the problems with the server or the software that was installed by our admins during the setup, therefore you can contact us as many times as you'd like, even during holidays. You could either open a ticket from the billing section or you can send an e-mail message, and the actual response time for either rarely surpasses 30 minutes as we have administrators available twenty-four hours a day. If you need general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you can use our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you can include to your server package through your billing Control Panel.