Customer Support Channels
A 60–Minute Response Time Guarantee
We provide a sixty–minute response time guarantee for every trouble ticket or e–mail that you send to the help desk support staff. We will rapidly respond to all the standard enquiries and forward the issue to our admins if any additional assistance is required. If you order our Managed Services package, we will complete any of the included services at a time that has been discussed with you beforehand.
An Outstanding Customer Care Service
Our client support team will be online for you round–the–clock should you require help working with the Site Control Panel or with any of the apps that we have preinstalled for you on the dedicated server. Furthermore if you require assistance with the standard admin tasks on your server, you can examine the Managed Services package, that includes backup hard drive storage space, Operating System updates every week, software installation and troubleshooting procedures, server monitoring and rebooting services, etc.
An Intuitive Help Section
We have provided our Site Control Panel with an exhaustive knowledgebase, which features comprehensive explanations of all its features and functions. Also, we have made in–depth video tutorials that will further show you how to perform a certain action or resolve a regularly encountered issue. The educational articles and the video tutorials are easily reachable from every section of the Site Control Panel via the Videos and Help buttons located in the upper right corner.