Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help crew is trained to shortly attend to all our shared web hosting service users’ issues and guidance requests. Through our ticketing system, it will be possible to send your issue and a support crew member will likely get back to you in only maximum sixty minutes. Actually, practice has shown us that the typical reply time frame is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is offered by a crew of trained specialists who definitely are able to respond to your issue as fast as possible. You can easily communicate with the tech support team by starting a tech support ticket from your Site Control Panel or by sending us an e–mail. On business days, you may also call us on the phone or take advantage of the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Dominios y Alojamiento UIO has integrated a broad practical knowledge base into the Control Panel so you can obtain valuable step–by–step directions at any time. Each section of the Control Panel possesses its own contextual guide area featuring a variety of how–to articles. We have also prepared instructional videos to supply you with a much better visual representation of just how to accomplish any presented process.