Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Warranty

  • Each ticket you submit to the tech support Department will be answered within about one hour. All general problems shall be responded to as quickly as possible. Nevertheless, if the support question you have posted needs assistance from a licensed administrator, we’ll send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Qualified Client Support Service

  • We offer 24/7/365 customer help and support via a super–fast ticketing program built into your Control Panel. You can easily email us whenever you want about any of the packages that come installed in advance on the virtual server, including the desired Operating System, the server management panel and our custom made Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Site Control Panel that will come as a gift in your virtual server, you will find an insightful Help zone, which includes all that you should learn about taking care of your web pages and software. We have added a wide selection of how–to articles and video training that display the essential website managing duties in an easy–to–understand manner.